Sideshow Collectibles » Sideshow Events / Promotions

Will there ever be another auction of prototypes or artist proof on Ebay from Sideshow? Those were great events. It would be nice to see more of those.

news — Mon, 14 Feb 2011 17:07:21 +0000

For certain

Each time I need to warn Sideshow about a counterfeit, I need to go to Google to find your Fraud Alert Page. This is the same with the Q&A, ‘Ask Sideshow’. Why don’t you put a link with a picture, like the “Production Blog” or “What’s New” on the right of the homepage for these things? It would be more easy to find and would help you better against counterfeiters.

news — Sun, 31 Oct 2010 18:42:41 +0000

Good suggestion! We’re in the midst of some site reorganization – we’ll try to make the fraud report submission more prominent in the future!

How do you decide which Dinosaurs to give the faux-bronze treatment?

news — Sat, 30 Oct 2010 20:10:18 +0000

We plan to give the faux-bronze treatment to all of our Dinosauria products.

I think that it’s great that you help International collectors by sending out gift cards, however, I find that I cannot afford to use any of them because the items available for gift card redemption are either too expensive or there is simply not a collectible I am interested in purchasing from the selected list. As a result, I end up with a pile of $25 cards that I wish I could pool together and put towards an item. Is there any way that collectors can truly benefit from these gift cards by being able to combine at least two or more of them towards a single purchase? I’m just curious because I spend a lot of money on collectibles throughout the year, and I don’t see that changing any time soon – so to be able to get a slightly larger kickback every now and then would be much appreciated. Thank you again!

news — Mon, 25 Oct 2010 18:56:53 +0000

The Gift Cards are intended to help you make a future purchase. We can’t allow collectors to combine gift card values, otherwise most everything be free, and we are a business; at least most days The Reward Points program is the real kickback, as it is able to be ‘stacked’ and used all at once on pretty much anything, even pre-orders! It’s our way of showing how much we appreciate your business!

Do you think you might do a paid club similar to Gentle Giant’s premier guild?

news — Tue, 03 Aug 2010 06:14:17 +0000

Probably not; we don’t see the reason to ask folks to pay to be fans – we’d rather have a more inclusive “club” experience.

Out of curiosity, will there be any surprises unveiled at Comic Con itself, or will everything be shown via Online Comic Con prior to the show?

news — Tue, 03 Aug 2010 06:08:09 +0000

A few surprises, perhaps. But you’ll know the vast majority before heading to the show. Of course, we’ll have our traditional panel presentation, and plan to provide a few sneak peeks there on Sunday the 25th, from 10am-11am in Room 32AB (and we’ll show the videos to our online audience, of course!). Watch the videos: [Click Here]

Can the public tour Sideshow? If so how do i get in on it?

news — Tue, 03 Aug 2010 05:39:49 +0000

Sideshow does not do public tours…sorry.

Can your international customers hope for USPS shipping services in addition to UPS?

news — Tue, 03 Aug 2010 04:41:33 +0000

We can not use USPS; too many complications for a company of our size, shipping out the number packages that we do each day. International packages are far better going UPS or FedEx in the amounts we ship!

Why not make extremely limited pre-orders a lottery? Where people submit orders and random order numbers are drawn for however many you have? That way its totally fair and random and website issues don’t apply?

news — Tue, 03 Aug 2010 04:39:42 +0000

Lottery is not that fair, either… and just as many people would not get the figure and be upset! [Editor's Note: We have experimented with lottery in the past and found that the vast majority prefer first come, first served and believe that is actually more 'fair'.]

Why did your website go down for the Guardian Predator PPO?

news — Tue, 03 Aug 2010 04:38:12 +0000

Our website was working in full swing for the Priority Pre-Order… there were just too many people who wanted that figure and not enough to go around! When 1000 people hit the site at the same time to order the same product, it can definitely slow things down a bit!

I live in the UK and have a question about returns. If you get an item that you don’t like and want to return it, or if you get an item that is faulty and don’t want a replacement, is there a difference in refunds between these two? Also if you return an item after receiving it, do you still have to pay FedEx for delivery?

news — Tue, 03 Aug 2010 04:34:45 +0000

All returns & refund situations vary from customer to customer & from issue to issue – just be sure to contact us as soon as you can and we’ll evaluate your particular situation and give you options!

Why is the item charge authorization always greater than the item cost?

news — Tue, 03 Aug 2010 04:30:13 +0000

Pre-authorizations are done with a general estimated shipping cost in order to speed the processing up – usually estimated at greater than it actually ends up being to make sure adequate funds are avaialable. When the actual amount is invoiced, the remaining authorized amount falls off.

I would like to know what the backlog on “Ask Sideshow” questions is at? I asked a question there a month or so ago and haven’t seen an answer to it yet. Do all questions get answered, or do some get skipped for various reasons?

news — Tue, 03 Aug 2010 04:29:39 +0000

Questions are answered when time permits, which is sometimes not that often! [Editor's Note: Occasionally questions are skipped for various reasons; if they have been answered before (remember to search for past questions before submitting!) or if they are not questions appropriate to the 'Ask Sideshow' forum, they are forwarded to the correct department. Keep in mind that if your question is TIME SENSITIVE it is best to contact us directly rather than use the form!]

Why does Sideshow ask owners who have damaged statues to destroy the statues rather than sending them back? And will Sideshow compensate with a new statue or a refund for the damaged statue?

news — Tue, 03 Aug 2010 04:28:34 +0000

Usually destroying statues is only for international customers just so they don’t have to worry about packaging the damaged pieces back up and shipping them back to us from overseas! Yes, we will do either a replacement or a refund – it is all depending on the situation.

I have a suggestion of sorts. It’s in regards to Sideshow Exclusive editions, which usually sell out first. Maybe you guys can have some kind of fee for people who want to get first crack on certain products with this option. For instance, I am a fan of horror. I would not mind paying a small fee to be first in line for a new Sideshow Exclusive version, when it’s going to be for sale. Similar to Priority Pre-Order, but with a no-refund fee to you for letting me order first. This would help cut back on cancellations and keep die-hard fans happy with the chance. It just seems like a win-win situation for both the buyer and seller. I also noticed for some items, you do have a no refund initial deposit. Maybe you can use this pre-existing method for every Sideshow Exclusive product, as another possible option similar to my idea?

news — Wed, 07 Jul 2010 21:50:00 +0000

Interesting question and something we’ll consider. If we adopted any change in our pre-order system, it would be with the intent of making the pre-order process less stressful & more enjoyable for those that want to get in an order without being obligated to be ‘there’ at a particular time. We understand that life puts obligations on collectors that can make it difficult to attend a PPO or catch a new figure launch. For what it’s worth, we believe our Wait List system does a very good job of helping collectors who missed out on the live pre-order opportunity.