Sideshow Collectibles Customer Rewards FAQ

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Sideshow Collectibles Customer Rewards FAQ

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Sideshow Collectibles Customer Rewards FAQ

November 7, 2006


	
	
	
	
	Frequently Asked Questions
	
		What are Sideshow Rewards?
What are the terms and conditions of the Sideshow Rewards program?
	
		How do I earn rewards?
		How can I view my rewards points?
		How do I redeem my Sideshow Rewards on a purchase?
		
		
		
		I made a flex pay purchase. When will my Rewards become active?
		
		I placed a pre-order months ago, however I have earned Sideshow Rewards since then that I would like to use towards this order. How do I do this?
		Can I use Rewards towards Wait list reservations?
	
	
	
		About Rewards
		Q:  What are Sideshow Rewards?
		A:Sideshow Rewards is a promotion designed to thank our dedicated collectors for shopping with us! Each purchase will earn 5% back in Rewards, which can be redeemed for some of our hottest collectibles!
		
		
		
		Q:  How do I earn rewards?
		A:  Rewards can be earned on almost every product that we sell through our online store. You will earn one Sideshow Reward for every dollar spent on the item's cost for any product marked with our Sideshow Rewards red star! You can redeem 20 rewards for every dollar or 5% back!
		
		
		Q:  How can I view my rewards points?
		A:  Collectors can monitor their Sideshow Rewards through the Rewards area in their online account. All new Sideshow Rewards are listed as 'Pending'. Rewards will become available to spend or appear as "Active" after the qualifying item/order is paid for, shipped and you have retained it past our Returns Policy window, which would be approximately 40 days after shipment.
		
		
		Q:  How do I redeem my Sideshow Rewards on a purchase?
		A:  You must redeem your Sideshow Rewards on purchases made through our online store. You can exchange 20 Sideshow Rewards for every dollar of the product's price. There is a Sideshow Rewards area located on the check out page, which displays how many Sideshow Rewards that you have available to spend towards your order. Simply choose the amount of Rewards you would like to use and select the 'apply' check box!
		Your Sideshow Rewards are not eligible to be used towards shipping costs, taxes, duties, and import fees. You also will not be able to use Sideshow Rewards in combination with any other promotion, discount, shipping special, e-coupon or Sideshow Gift Card.
		
		
		
		
		Applying Rewards
		
		
		Q:  I made a flex pay purchase. When will my Rewards become active?
		A:  Your rewards will become active approximately forty (40) days after shipment from our warehouse.
		
	
		
		Q:  I placed a pre-order months ago, however I have earned Sideshow Rewards since then that I would like to use towards this order. How do I do this?
		A:  If the item that you pre-ordered is still available on our site to pre-order, then simply cancel your pending pre-order and replace it. You can apply your Sideshow Rewards on the check out page prior to submitting your pre-order to us. If your item is in SOLD OUT status, then unfortunately you will not be able to apply any Rewards to this pre-order. 
		
		Q:  Can I use Rewards towards Wait list reservations?
		A:  We do not allow this as a wait list reservation is not a guaranteed order but only a request for the item if it becomes available through card declines or order cancellations.
		
		Cancellations and refunds
		If you cancel a pre-order online, then the Sideshow Rewards for that purchase will automatically be deducted from the Rewards pending area, just as a placed pre-order places them within that area automatically.
		If you are shipped your item and return it for a refund then the Sideshow Rewards from that purchase should be expected to be deducted from the Pending area within 30 days of the return /refund.
		If your purchase was made with Sideshow Rewards and the item was returned and refunded due to a manufacturer's defect that we could not replace, then your Rewards for that item/order will be returned. 
		
		
		
		
		Want more information?
		See our Terms and Conditions, click here»