Comic-Con 2006 Non-Attendee FAQ

PRODUCT AVAILABLE TO NON-ATTENDEES

Will the items be available to international as well as U.S. collectors?

A portion of our Comic-Con editions will be available for pre-order to Non-Attendees, which includes both U.S. based and international collectors.

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How many of each edition will be available to Non-Attendees?

Usually 10% of each edition size is set aside for pre-order to Non-Attendees; however, that percentage may change depending on the individual license involved.

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Will the items be available through International Distributors?

A portion of the Comic-Con exclusives may be available through international distributors. You will need to check with your local shop for their availability.

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Will the final edition size include the Non-Attendee allotment and distributor allotment (if any)?

The final edition size includes all the items available in any channel of distribution.

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PLACING AN ORDER AS A NON-ATTENDEE

How do I place an order?

Generally we have 10% of all edition sizes set aside for Non-Attendees (people not going to the show) on a first-come, first-serve basis. These items will be sold via our Priority Pre-order service, so if you are not familiar with this please click here for more information. There will be a schedule posted in mid-April of the dates that Priority Pre-orders will begin for Non-Attendees. Visit our site on the specified date to place your order.

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How will the Non-Attendee allotment be available to customers?

Most of our Con Exclusives will be available via Priority Pre-order. At the time pre-orders begin, you can place your order via our online system or by phone at (805) 214-2100 ext.2 or (800) 474-3746.

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Is the Non-Attendee allotment open to both international and U.S. collectors?

Yes, the Non-Attendee allotment is open to both U.S. as well as international customers, while supplies last, as long as these customers are not also purchasing items for pick up at the event.

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How can I pay for my exclusives?

You will need to reserve an item with a credit card, in your own name, such as Visa, MasterCard, Discover Card or American Express. If you would like to use a money order (in U.S. funds) as final payment, we must receive it by July 27, 2006. You must first contact us so that we can give you the final order total, which will include the shipping cost and any applicable taxes. Please remember that if you are a resident of California and your order is shipping to a California address, then 7.25% CA sales tax applies to your order. EU Collectors must expect a 17.5% VAT charge on the cost of the item and shipping, as per the EU tax regulations. Payment must be accompanied with your complete contact information (name and address) and order number. Click here to reach our Customer Service Department for further assistance.

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Can I order multiples of the exclusives?

You will only be allowed to purchase one (1) of each exclusive item. (1 per customer, household, credit card, user account and/or billing/shipping address.) All phone orders and online orders will be compared, and multiple orders for the same items will be automatically canceled without further notification. Any customers placing orders through multiple accounts will have excess orders canceled at the time of processing without notification.

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Why are the prices different for Non-Attendee collectors?

The prices posted on the Attendee pre-order pages are SHOW PRICES, valid only for orders picked-up at the San Diego Comic-Con. Items made available to Non-Attendees have a normal cost, which includes the cost of order processing, packing and handling of the product. Non-Attendees will also be responsible for shipping fees and any applicable taxes / VAT / import fees on their shipment.

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Your site is telling me I have already purchased this item. What is going on?

The exclusive items have a limit of one piece per product line, per customer if you are receiving this message then you have already ordered your limit of this item, or someone who shares your credit card, billing address, shipping address, or e-mail address has already placed an order for the item. Please contact our Customer Service Department if you have any questions.

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INVOICE AND DELIVERY

When will my credit card be charged for the item(s)?

Your card will be charged for the item(s) between July 24th - 27th. You will be e-mailed an invoice once the order has been processed.

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Will I be charged taxes, customs duties and/or Import Fees?

Please expect to have 7.25% CA sales tax included in the final price if you are a resident of California. International (Non-EU) customers should expect to pay import fees to the carrier directly either upon shipment or via a bill afterwards. EU customers should expect to be billed for 17.5% VAT and shipping costs at the time of the charge to your credit card. Specific shipping fees / VAT are NOT included in the price that appears on your Order Confirmation screen or e-mail.

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What happens if my credit card declines?

If your payment method declines, you will be contacted via e-mail and have only one (1) day to contact us, Monday through Friday, with another form of payment. If we do not receive another payment method within that time, your order will be canceled without further notice and your item(s) will be offered to a Wait List member. We will not be responsible for non-receipt of decline notices due to multiple e-mail addresses that you have given to us, invalid e-mail addresses, or delays / spam blockages from your server/host/personal computer.

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When will my order ship?

U.S. and International (Non-EU) orders will ship after the Comic-Con event, on approximately July 28th, 2006. EU orders will begin shipping around July 25th. Please allow up to 14 business days for delivery. You will receive tracking information via e-mail once the item has left our warehouse, which allows you to track your shipment to your home.

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How will my order be shipped?

If you are a Non-Attendee U.S.-based customer, your order will ship via Fed Ex ground. If you are a Non-Attendee International (Non-EU) customer, your order will ship via Fed Ex Air. If you are a Non-Attendee EU based customer, your order will ship via Parcelforce/GLS or one of our listed EU carriers listed here. Items will ship in brown cardboard boxes. If multiple Con Exclusives are ordered, then please expect them to ship separately.

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Where will it be shipped from, the U.S. or EU warehouse?

All U.S. and International (Non-EU) Non-Attendee orders will ship from the U.S. warehouse. All EU Non-Attendee orders will ship from the EU warehouse.

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Can my orders be combined, so the items ship together?

Unfortunately, we cannot consolidate any Comic-Con exclusive items together due to the method of ordering and shipment.

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WHEN CON EXCLUSIVES SELL OUT

I have gone to the ordering page but the listing says sold out?

If the page is marked as sold out, then the allotment for the Non-Attendees is completely reserved. We will be taking a Wait List, so that we can offer product that returns back to inventory, from credit card declines, cancellations or non-pick up at the show, to collectors who missed the initial opportunity to purchase an item.

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How do I sign up for the exclusive Wait List?

When the Non-Attendee allotment sells through, you will see this page change to accept a Wait List reservation. Click on the black reserve button and proceed as you would in placing an order; however you are only placing a reservation for any items in your cart. Remember, this is not a guaranteed order. Once your Wait List reservation is placed, you will receive a confirmation number (both on screen and in an e-mail) that begins with a W instead of a T, such as W123456. Wait lists are fulfilled on a first-come, first-serve basis. If any product should become available you will receive e-mail notification. For more information on Wait Lists, click here.

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Is the Wait List open to both international and U.S. collectors?

Yes, the Non-Attendee Wait List is open to both U.S. as well as international customers who did not yet purchase the exclusive product. However, all Wait List fulfillments will ship from the U.S. warehouse. We will also be comparing the list of collectors who purchased items at the show as an Attendee with the names on the Non-Attendee Wait List. Those collectors who received product at the event and are on the Non-Attendee Wait List will have their Wait List reservations canceled without further notice.

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How do I know that you received my Wait List reservation?

Your screen and e-mail confirmation (with W confirmation number) are proof that we did receive your request. You can also view your W reservation in the order history area of your online user account.

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Can you tell me where I am on the Wait List?

Unfortunately, we cannot tell you your place in line on the Wait List, as this is only relevant to the amount of product that becomes available through cancellations and declines. Your W confirmation number is also not an indication of where you are located on any Wait List, as numbers are assigned in order, including all Wait List requests.

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If my Attendee order is canceled, will I automatically qualify first for the Non-Attendee Wait List?

No. If your Attendee order is canceled, you will NOT be considered for the Non-Attendee Wait List. The cost of your order will be refunded to your credit card, and the item will be offered to those already on the Non-Attendee Wait List.

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Where does product come from to fulfill the Wait List?

Wait List product comes from canceled orders, credit card declines and double-booked orders that violate our item order restrictions, as well as items not picked up at the event.

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At what point do we presume we will not have our reservations recalled from the Wait List?

We will begin recalling Wait Lists the week of July 25th. Please expect most items to be filled to the Wait List up to 30 days after the show.

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Can I get the product from an International distributor?

This is possible. However, we cannot give you direct information about the individual shops or clients of each distributor. Therefore you would need to check with your local shop for stock.

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PRODUCT DETAILS

Are these pieces numbered?

Sixth Scale / 12-inch figures are not numbered. Polystone items generally are numbered with the specific edition number on the bottom of their display bases.

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I want a specific edition number. How can I get it?

We do not guarantee that customers will receive specific edition numbers. The edition numbers will instead be given out on a first-come, first-serve basis. The edition numbers are sent from our warehouse at random. We will NOT exchange higher edition numbered pieces for lower numbered items, so please do not ask.

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What are the edition sizes and what kind of accessories do they come with?

Please check the pre-ordering pages of each item for all the details, including edition sizes and accessory lists.

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