If you forget your user name or password to your Online user account, you can request it here.
Please note that this system will provide you with your established user name and a new, temporary password. If you use this system to retrieve your user name only, the system will still reassign you a temp password, overwriting your current password. Once you have submitted your request, you should receive an immediate e-mail with your information. Once you have access to your account, please change the password to something you can remember.
This process is automated and will send the new password to the address that YOU registered in your online user account. If you did not receive the e-mail, then it is being blocked by your host service/SPAM filters or you are checking the wrong e-mail account for the correspondence.