How to redeem a Spooktacular E-mail code!

If you would like to take advantage of our Spooky Specials during our Spooktacular Event, then you will need to enter your promo word into the Promo Word Box located here, hit submit and then follow the directions and links displayed in the yellow box.

PLEASE NOTE: If this offer is for a FREE item available to a set number of people on a first come, first served basis, we will only confirm the winners through e-mail. If you do not receive a response from us, then you did not submit your e-mail to us in time to snag one of the free prizes or you submitted the incorrect information!

1) You need to send an e-mail to our Customer Service department IMMEDIATLEY after placing your order, so that your request is received before your order is processed and shipped! Do not worry if our online system does not reflect the special upon checkout as we will adjust your order manually in-house after receiving your e-mail request! If you delay in sending your request, you will become ineligible to apply that special to your order as Spooky Specials are only available for a limited time.

2) The e-mail must be sent to: CustomerService@SideshowCollectibles.com

3) The Subject Header should be your e-mail code word!
*If you don’t use the proper e-mail code you will not get the special!

4) The e-mail body should contain:

    1. Your first and last name
    2. Order # if required (begins with a T) OR FREE item name
    3. Your special’s e-mail code word (same as used in subject line!)
    4. Your shipping address – NO P.O. BOXES
    5. Along with the following terms and conditions that you are agreeing to:

[Copy and paste the following paragraphs into the body of your e-mail message] If I am taking advantage of a free item special or contest, then I will be responsible for additional shipping charges for that item and any import fees or customs required.

I understand that this E-mail must be received BEFORE my in-stock item ships, which usually happens within 24 hours after placing the order. Specials can’t be added after the items ships out to me.

1 (one) discount/item per customer per order. Specials are not eligible on Pre-Orders or flexible payment plans (FLEXpay).

I can’t combine my special with other price/shipping discounts, gift cards, coupons, combination promotions, rewards, free items, contest prizes, etc. If I do use a Gift Card, Rewards Points, another site discount, I understand that any Spooky Special savings I redeemed will be forfeited.

Free shipping offers are on ground services for the carrier of Sideshow’s choice. If I have a carrier preference you will be responsible for the cost difference in services.

PLEASE NOTE: It may take from 2 to 4 weeks to fullfill winners of Free item promotions!

Customer Service Hours

Monday-Friday | 8:30am - 5:30pm PST

Our Representatives are standing by

Monday – Friday, 8:30AM – 5:30PM PT

Call Customer Service

US: 855-SIDESHOW
Int: 1-805-214-2157