If you have found a Promo or Contest Word then you will need to follow the directions that are supplied after you entered your word in the Promo Word search box. You may need to link to a contest form and enter your Contest Word along with other requested items in order to compete for a prize!

If your promo word is a discount check out code, it is for a specific item and has an expiration date that will be revealed.

In order to redeem your FREE item:

1)You must click the link to that item’s ordering page provided in the yellow box, displayed after the Code word submission
2)Place it in your cart and proceed to check out.
3) Once at check out you need select the Gift cards & Coupons tab in the ‘Apply Discounts or Rewards’ area. Then enter your free item check out code and hit the add button. Then submit your order.

PLEASE NOTE: If receive a warning of ‘Coupon invalid’ then the coupon may have expired, or you entered it incorrectly or you are trying to apply it to the incorrect item.

If your promo word is a FREE item check out code, it is for a specific item and is valid only on a first come basis to a set number of customers who use it through our online system. Both the item name and the total units available for free will be revealed after submitting your code word. ***Customers will be responsible for all shipping costs (including import fees or vat if applicable) on free items.

In order to redeem your FREE item:

1) You must click the link to that item’s ordering page provided in the yellow box, displayed after the Code word submission
2) Place it in your cart and proceed to check out.
3) Once at check out you need select the Gift cards & Coupons tab in the ‘Apply Discounts or Rewards’ area. Then enter your free item check out code and hit the add button. Then submit your order.

PLEASE NOTE: If you select the page link for the item and you receive a warning of ‘Checking inventory’ or ‘Cannot be found’ then all the FREE units for that item have been redeemed. If you receive these warnings after you submit your order for processing, then the last free item was redeemed while you were checking out and no more units are available to you.

If you have found a Spooky E-mail code then you will need to follow the directions below exactly and promptly or your code will not be valid for application to your order. PLEASE NOTE: If this offer is for a FREE item available to a set number of people on a first come first serve basis, we will only confirm the winners. If you do not receive a response from us then you did not submit your e-mail to us in time to snag one of the free prizes or submitted the incorrect information!

1) You need to send an e-mail to our Customer Service department IMMEDIATLEY after placing your order so that your request is received before your order is processed and shipped! Do not worry if our online system does not reflect the special upon checkout as we will adjust your order manually in-house after receiving your e-mail request! If you delay in sending your request, you will become ineligible to apply that special to that order.

2) The e-mail must be sent to: CustomerService@SideshowCollectibles.com

3) The Subject Header should be your contest code!
*If you don’t use the proper e-mail code you will not get the special!

4) The e-mail body should contain:

1. Your first and last name
2. Order # if required (begins with a T) or FREE item name
3. Your special’s e-mail code (same as used in subject line!)
4. Your shipping address- NO P.O. BOXES
5. Along with the following terms and conditions that you are agreeing to:

If I am taking advantage of a free item special or contest, then I will be responsible for additional shipping charges for that item and any import fees or customs required.

I understand that this E-mail must be received BEFORE my in-stock item ships, which usually happens within 24 hours after placing the order. Specials can’t be added after the items ships out to me.

1 (one) discount/item per customer per order. Specials are not eligible on Pre-Orders or flexible payment plans (FLEXpay).

I can’t combine my special with other price/shipping discounts, gift cards, coupons, combination promotions, rewards, free items, contest prizes, etc. If I do the gift card/rewards savings redeemed will be forfeited.

Free shipping offers are on ground services for the carrier of Sideshow’s choice. If I have a carrier preference you will be responsible for the cost difference in services.

PLEASE NOTE: That it may take from 2 to 4 weeks to fullfill winners of Free item promotions!

1) Invalid credit card registered in your account.
2) Second Party owned credit card registered within your account.
3) Excessive credit card declines at time of processing.
4) Excessive cancellations due to unresolved credit card declines.
4) Insufficient Funds for personal checks (U.S. accepted only).
5) Unpaid FlexPay cancellation fees or bounced check fees.
6) Consistently unacceptable customer behavior to our staff, which includes but is not limited to; hostility, yelling, name calling, foul language, bodily threats and harassing phone calls (multiple calls about the same subject to different reps in hopes of receiving different responses).
7) Credit card charge disputes require temporary account closure during resolution.

Please note that Sideshow Collectibles reserves the right to close a client’s account at any time for any reason, including but not limited to those mentioned above. Any rewards within the closed account are forfeit as per the Terms and Conditions of the Rewards Program. Any pre-orders within the closed account will be canceled.

Excessive bounced checks or declined cards (also for ISF) will result in order cancellation and account closure.

Clients should be aware that this service relies on information provided by our direct dealers and thus we may not always be able to provide a recommendation. If the information is available, Sideshow can only provide the referral and cannot guarantee, price, availability or condition of the
item nor are we involved in any resulting transactions.

You can access our Retail Network by clicking on the link on any sold out product page.

An e-mail code allows you to redeem a special discount or promotional product but it must be e-mailed to our Customer Service department so that we may manually add it to your order in-house. This means that you will not see the discount or item on your order when you check out. E-mail codes have very specific redemption instructions which can be found hereAn e-mail code is NOT an e-coupon and cannot be used at checkout. Therefore if you do you may get an error code.

Please make sure that the product page doesn’t instruct you to e-mail us with a special code to redeem your promotional item. This indicates a seperate process which requires us to manually add the item to your order in house, which means you will not see it in your cart at check out.

Click here to find out how to redeem a promotional item with an e-mail code.

!). You need to send an e-mail to our Customer Service department IMMEDIATLEY after placing your order so that your request is received before your order is processed and shipped! Do not worry if our online system does not reflect the special upon checkout as we will adjust your order manually in-house after receiving your e-mail request! If you delay in sending your request, you will become ineligible to apply that special to that order.

2) The e-mail must be sent to: CustomerService@SideshowCollectibles.com

3) The Subject Header: (enter your specific code here)
# If you don’t use the proper e-mail code you will not get the special!

4) The e-mail body should contain:

1. Your first and last name
2. Order # (begins with a T)
3. Your special’s e-mail code (same as used in subject line!)
4. Along with the following text:
I understand that this E-mail must be received BEFORE my item ships, which usually happens within 24 hours after placing the order. Specials can’t be added after shipment. 1 (one) discount/item per customer. Specials not eligible on Pre-Orders or FLEXPay. Can’t combine with other price/shipping discounts, gift cards, coupons, combination promotions, rewards, free items, contest prizes, etc. Free shipping offers are on ground services for the carrier of Sideshow’s choice. If you have a carrier preference you will be responsible for the cost difference in services. If I am taking advantage of a free item special, then you will be responsible for additional shipping charges for that item and any import fees or customs required.