30 day return/exchange policy (Product Guarantee)
We guarantee that every item we sell directly will give you complete satisfaction or you may return it for a replacement or for a refund of the purchase price* (US$), within 30 days of receipt of the item. WE STRONGLY SUGGEST THAT YOU OPEN ALL MERCHANDISE UPON RECEIPT TO INSPECT IT IN ORDER TO TAKE ADVANTAGE OF THIS POLICY.
We have a Wholesale Department, which provides service to direct dealers, as these vendors are responsible to assist their direct customers with returns/replacements.
- If you purchased our product from a retailer and would like to return/replace the product click here.
If you purchased our product from an Ebay auction and would like to return/replace the product please click here.
If you purchased your item directly from Sideshow Collectibles:
Customers who purchased directly from Sideshow Collectibles should note that all returns/exchanges must be sent to us and received within 30 (THIRTY) days of the original delivery date of the product to you. The product must be returned in its original box/packaging in the same condition as it was sent to you. This means that the item must be returned intact with figures, accessories, bases, original packaging, outer shipment box as well as in a double boxed shipping carton, if this is how it was sent to you. Returned items that arrive with excessive damage due to improper packing may be assessed a damage product fee, of up to 10% of the product price.
Due to the limited edition nature of our product, we cannot guarantee that the item(s) can be replaced at the time of return or that damaged specific edition numbers can be replaced with the same number. In this case, we would offer a full refund of the purchase price (US$).
Sideshow Collectibles will not replace / exchange brown outer shipping cartons or base an exchange solely on the style of shipping carton you received. The shipping cartons are made to shield the item inside from damage during the shipping process and are not considered a part of the item’s packaging. Also, our warehouse and manufacturing facilities use different shipping box styles based on destination, product type, ordering lots, and availability. Therefore, you are not guaranteed to receive the same type of shipping carton on all orders.
We will pay the return shipping cost if the return / exchange is a result of our error such as a defect / damage or an error in filling your order. * If the purchase is being returned for any other reason than those previously stated, the buyer will be responsible for all shipping charges, including those to return the item(s) to us. Refunds will be the purchase price minus any applicable shipping charges.
If you need to begin the return/exchange process, please click here for instructions!