Begin your return/exchange

We guarantee that every item we sell directly will give you complete satisfaction or you may return it for a replacement or for a refund of the purchase price* (US$), within 30 days of receipt of the item. WE STRONGLY SUGGEST THAT YOU OPEN ALL MERCHANDISE UPON RECEIPT TO INSPECT IT IN ORDER TO TAKE ADVANTAGE OF THIS POLICY.

For the complete Return Policy, click here.
For Domestic / U.S. Returns click here.
For International (Non-EU) Returns click here.


Domestic Merchandise Return Procedure (US)

  1. If you are a US resident who has purchased an item directly from Sideshow Collectibles that you would like to return, you will need to obtain an RMA number (Return Merchandise Authorization) prior to sending your item back to us. We cannot accept a return without an RMA number. To begin the process go to our Customer Service Request Area and select the radio dial labeled ‘Return Request (US Only) and fill out this form as completely as possible
  2. After submitting your Customer Service Request, a Returns representative will contact you. At that time, we may require you to e-mail us pictures of your damages for further clarification. If we do not need photos then we will provide you with an RMA number and discuss arrangements for the package return. Please allow at least 48 hours for us to process your request and reply to you. Please remember that any inquiries sent during non-business, weekend hours will be responded to on the next business day in the order in which they were received.
  3. Once you have received the RMA number, please write this number on piece of paper and place it within your package. DO NOT WRITE IT ON THE OUTSIDE OF THE BOX. All returns labels, whether supplied or created by you, should be placed directly over the original shipping label on the box. You will then need to arrange to drop it off at a UPS location/ office or have them to pick it up at your location.
  4. If the return is due to our error (manufacturers defect or order fulfillment error), we will provide to you a pre-paid UPS return label for your package. If you are returning the item for another reason, then you will be responsible for the cost of returning the item.

    All returns should be sent to the address below:

    Sideshow Collectibles
    Attn: Returns / Replacements
    RMA #:
    2630 Conejo Spectrum Street
    Thousand Oaks, CA 91320

    Please allow 7-10 business days from the date of our receipt of the shipment for your credit card to be refunded or exchange made. Replacement of any item is subject to its availability.

    Please click here for information on the crediting of refunds.


International Merchandise Return Procedure

    Customers residing outside of the European Union, who wish to return an item, should e-mail the following information to returns@SideshowCollectibles.com with the subject line “INTERNATIONAL RETURN“:

  1. Your full name and order number.
  2. The name and limited edition number (if applicable) of the product.
  3. Your reason for wishing to return the product and whether you want a refund or replacement. Replacement of any item is subject to its availability.
  4. In the case of damaged product, please provide us with a full description of the damage and three jpgs (photos) no larger than 200K showing the damage.

    Please follow all of the above instructions carefully to provide us with the maximum amount of information so that we can better serve you. Please allow at least 48 hours for us to process your request and reply to you. Please remember that any inquiries sent during non-business, weekend hours will be responded to on the next business day.

    Please allow 7-10 business days from the date of our receipt of the shipment for your credit card to be refunded or exchange made. Replacement of any item is subject to its availability.

    Click here for information on the crediting of refunds.