How to return/exchange items purchased directly from Sideshow
We guarantee that every item we sell directly will give you complete satisfaction or you may return it for a replacement or for a refund of the purchase price* (US$), within 30 days of receipt of the item. WE STRONGLY SUGGEST THAT YOU OPEN ALL MERCHANDISE UPON RECEIPT TO INSPECT IT IN ORDER TO TAKE ADVANTAGE OF THIS POLICY.
We have a Wholesale Department, which provides service to direct dealers, as these vendors are responsible to assist their direct customers with returns/replacements.
- If you purchased our product from a retailer and would like to return/replace the product click here.
If you purchased our product from an Ebay auction and would like to return/replace the product please click here.
If you purchased your item directly from Sideshow Collectibles:
Customers who purchased directly from Sideshow Collectibles should note that all returns/exchanges must be sent to us and received within 30 (THIRTY) days of the original delivery date of the product to you. The product must be returned in its original box/packaging in the same condition as it was sent to you. This means that the item must be returned intact with figures, accessories, bases, original packaging, outer shipment box as well as in a double boxed shipping carton, if this is how it was sent to you. Returned items that arrive with excessive damage due to improper packing may be assessed a damage product fee, of up to 10% of the product price.
Due to the limited edition nature of our product, we cannot guarantee that the item(s) can be replaced at the time of return or that damaged specific edition numbers can be replaced with the same number. In this case, we would offer a full refund of the purchase price (US$).
Sideshow Collectibles will not replace / exchange brown outer shipping cartons or base an exchange solely on the style of shipping carton you received. The shipping cartons are made to shield the item inside from damage during the shipping process and are not considered a part of the item’s packaging. Also, our warehouse and manufacturing facilities use different shipping box styles based on destination, product type, ordering lots, and availability. Therefore, you are not guaranteed to receive the same type of shipping carton on all orders.
We will pay the return shipping cost if the return / exchange is a result of our error such as a defect / damage or an error in filling your order. * If the purchase is being returned for any other reason than those previously stated, the buyer will be responsible for all shipping charges, including those to return the item(s) to us. Refunds will be the purchase price minus any applicable shipping charges.
For Domestic / U.S. Returns click here.
For International (Non-EU) Returns click here.
For EU Returns click here.
Domestic Merchandise Return Procedure (US)
- If you are a US resident who has purchased an item directly from Sideshow Collectibles that you would like to return, you will need to obtain an RMA number (Return Merchandise Authorization) prior to sending your item back to us. We cannot accept a return without an RMA number. To begin the process go to our Customer Service Request Area and select the radio dial labeled ‘Return Request (US Only) and fill out this form as completely as possible
- After submitting your Customer Service Request, a Returns representative will contact you. At that time, we may require you to e-mail us pictures of your damages for further clarification. If we do not need photos then we will provide you with an RMA number and discuss arrangements for the package return. Please allow at least 48 hours for us to process your request and reply to you. Please remember that any inquiries sent during non-business, weekend hours will be responded to on the next business day in the order in which they were received.
- Once you have received the RMA number, please write this number on piece of paper and place it within your package. DO NOT WRITE IT ON THE OUTSIDE OF THE BOX. All returns labels, whether supplied or created by you, should be placed directly over the original shipping label on the box. You will then need to arrange to drop it off at a UPS location/ office or have them to pick it up at your location.
- If the return is due to our error (manufacturers defect or order fulfillment error), we will provide to you a pre-paid UPS return label for your package. If you are returning the item for another reason, then you will be responsible for the cost of returning the item.
All returns should be sent to the address below:
Sideshow Collectibles
Attn: Returns / Replacements
RMA #:
2630 Conejo Spectrum Street
Thousand Oaks, CA 91320Please allow 7-10 business days from the date of our receipt of the shipment for your credit card to be refunded or exchange made. Replacement of any item is subject to its availability.
Please click here for information on the crediting of refunds.
International Merchandise Return Procedure (Non-EU)
- Your full name and order number.
- The name and limited edition number (if applicable) of the product.
- Your reason for wishing to return the product and whether you want a refund or replacement. Replacement of any item is subject to its availability.
- In the case of damaged product, please provide us with a full description of the damage and three jpgs (photos) no larger than 200K showing the damage.
Please follow all of the above instructions carefully to provide us with the maximum amount of information so that we can better serve you. Please allow at least 48 hours for us to process your request and reply to you. Please remember that any inquiries sent during non-business, weekend hours will be responded to on the next business day.
Please allow 7-10 business days from the date of our receipt of the shipment for your credit card to be refunded or exchange made. Replacement of any item is subject to its availability.
Click here for information on the crediting of refunds.
Customers residing outside of the European Union, who wish to return an item, should e-mail the following information to returns@SideshowCollectibles.com with the subject line “INTERNATIONAL RETURN“:
European Union Merchandise Return Procedure (EU)
- Your full name and order number.
- The name and limited edition number (if applicable) of the product.
- Your reason for wishing to return the product and whether you want a refund or replacement. Replacement of any item is subject to its availability.
- In the case of damaged product, please provide us with a full description of the damage and three jpgs (photos) no larger than 200K showing the damage.
Please follow all of the above instructions carefully to provide us with the maximum amount of information so that we can better serve you. Please allow at least 48 hours for us to process your request and reply to you. Please remember that any inquiries sent during non-business, weekend hours will be responded to on the next business day.
Please allow 7-10 business days from the date of our receipt of the shipment for your credit card to be refunded or exchange made. Replacement of any item is subject to its availability.
Click here for information on the crediting of refunds.
Customers residing within the European Union, who wish to return an item, should e-mail the following information to eureturns@SideshowCollectibles.com with the subject line “EU RETURN“:
