Return/exchange Sideshow items purchased from a retail store or website.
If you purchased our product directly from a Retailer and wish to return it for a replacement or refund, you must contact them and complete this process with the original seller. We cannot issue direct refunds or replacements for our products sold by other retailers.
Sideshow Collectibles will not replace damaged product to third parties (even if factory sealed) and will only deal with the original purchaser as per our 30 Day Return Policy. This policy is similar to any other manufacturer who sells to a retail vendor who in turn is fulfilling to the public. The damaged item is returned to the original place of purchase for replacement or refund, regardless if it is a physical store or a online store.
If your Retailer is a direct wholesale client of ours, Sideshow Collectibles will follow our Wholesale Return/Exchange policy with the store. If the item is covered by this policy, then an account representative will work with them to resolve your situation.
Due to the limited edition nature of our product, we cannot guarantee that the item(s) can be replaced at the time of return or that damaged specific edition numbers can be replaced with the same number. In this case, a substitution or refund will be offered to the vendor and in turn to you.
If you purchased product directly from Sideshow Collectibles and need to return it click here for instructions!
If you purchased our product from an Ebay auction and would like to return/replace the product please click here.