International Returns Procedure
We guarantee that every item we sell directly will give you complete satisfaction or you may return it for a replacement or for a refund of the purchase price* (US$), within 30 days of receipt of the item. WE STRONGLY SUGGEST THAT YOU OPEN ALL MERCHANDISE UPON RECEIPT TO INSPECT IT IN ORDER TO TAKE ADVANTAGE OF THIS POLICY.
We have a Wholesale Department, which provides service to direct dealers, as these vendors are responsible to assist their direct customers with returns/replacements.
- If you purchased our product from a retailer and would like to return/replace the product click here.
If you purchased our product from an Ebay auction and would like to return/replace the product please click here.
If you purchased your item directly from Sideshow Collectibles:
Customers who purchased directly from Sideshow Collectibles should note that all returns/exchanges must be sent to us and received within 30 (THIRTY) days of the original delivery date of the product to you. The product must be returned in its original box/packaging in the same condition as it was sent to you. This means that the item must be returned intact with figures, accessories, bases, original packaging, outer shipment box as well as in a double boxed shipping carton, if this is how it was sent to you. Returned items that arrive with excessive damage due to improper packing may be assessed a damage product fee, of up to 10% of the product price.
Due to the limited edition nature of our product, we cannot guarantee that the item(s) can be replaced at the time of return or that damaged specific edition numbers can be replaced with the same number. In this case, we would offer a full refund of the purchase price (US$).
We will arrange for an exchange if the issue is a result of our error such as a defect / damage or an error in filling your order. * If the purchase is being returned for any other reason than those previously stated, the buyer will be responsible for all shipping charges, including those to return the item(s) to us. Refunds will be the purchase price minus any applicable shipping charges.
International Merchandise Return Procedure
- Your full name and order number.
- The name and limited edition number (if applicable) of the product.
- Your reason for wishing to return the product and whether you want a refund or replacement. Replacement of any item is subject to its availability.
- In the case of damaged product, please provide us with a full description of the damage and three jpgs (photos) no larger than 200K showing the damage.
Please follow all of the above instructions carefully to provide us with the maximum amount of information so that we can better serve you. Please allow at least 48 hours for us to process your request and reply to you. Please remember that any inquiries sent during non-business or weekend hours will be responded to on the next business day.
Please allow 7-10 business days from the date of our receipt of the shipment for your credit card to be refunded or exchange made. Replacement of any item is subject to its availability.
Please click here for information on the crediting of refunds.
International Customers who wish to return an item should e-mail the following information to returns@SideshowCollectibles.com with the subject line “INTERNATIONAL RETURN“: