What is a PRE-ORDER?
Since many of our collectibles are limited editions and available to a world-wide audience, they tend to sell through quickly. We offer our customers the opportunity to reserve or pre-order an item while the item is in production or prior to its arrival into our warehouse.
Customers can pre-order an item using a credit card. Sideshow Collectibles’ Pre-order Policy is that the customer’s credit card is NOT billed for the item until it arrives into our warehouse. At this time we can not accept money orders or personal checks to reserve pre-order items.
Since many of these pre-order items take a few months to arrive into our warehouse after they have been pre-ordered, Sideshow Collectibles updates customers about their pre-orders through our Product Arrival and Processing Notification e-mails, the product’s ordering page, our web site and our free e-newsletter. Please note, all shipments leave from our California based US warehouse.
As a reminder, customers are responsible to track the arrival of their pre-ordered items through the avenues mentioned above. Sideshow Collectibles is not responsible for e-mail notifications that were not received due to outdated e-mail addresses, SPAM filtering, host service blocks or the customers’ inability to access their e-mails. Customers may also be responsible for additional fees due to outdated information on their orders.