Trouble receiving our e-mail updates or newsletters?

E-mail service providers are becoming stringent these days and are increasingly classifying good e-mail as SPAM. Sideshow Collectibles communicates with our clients via e-mail about account status, pending orders and about our new products. We also offer our clients an online newsletter service that conveys company news, member specials, shipping information and more. These e-mail communications may be blocked if we are not listed within your address book, junk mail filters, and / or 3rd party SPAM software. Please make sure that you add the ‘receive from’ addresses below to your address book!

Add these to your SPAM filter / approved sender list and address books:
(These are “send only” addresses, which means if you e-mail these address we will never receive the correspondence. If you need to contact us use the Customer Service Request Form.)

Product arrival / Processing notifications
Processing.dept@Sideshowcollectibles.com

Online account changes / wait list notices
orderdesk@sideshowcollectibles.com

E-mailed invoices / tracking information
shipping@sideshowcollectibles.com

US & international shipment tracking info
fedexpredelvry@mail.xpedite.com

Declined credit card notifications
Declined.card@sideshowcollectibles.com

Newsletters / PPO e-mails
sideshow@gt.sideshowtoy.com

Product information
info@sideshowcollectibles.com

Other things to check:
1) Make sure that you are checking the correct e-mail address. Some customers sign up with one and assume the correspondence is being sent to another.
2) Check your newsletter sign up page here and verify which newsletters you have selected.
3) Check your personal spam filters and add our address above to your approved sender list.
4) Our newsletter is generally sent out on Thursday each week at approximately 6:00 – 6:30 pm PT. Some providers allow only so much correspondence through to their clients at one time, which may cause a delay in receiving your mail. The newsletter can now be accessed directly through our site each week if your receipt via e-mail is slowed by your host’s settings.

If you continue to have trouble, please contact us through our Customer Service Request Form.