The difference between and e-mail code and e-coupon
An e-coupon needs to be redeemed on the order during the check out process on the last screen before you submit your order. More information about redeeming an e-coupon can be found here.
An e-mail code allows you to redeem a special discount or promotional product but it must be e-mailed to our Customer Service department so that we may manually add it to your order in-house. This means that you will not see the discount or item on your order when you check out. E-mail codes have very specific redemption instructions which can be found hereAn e-mail code is NOT an e-coupon and cannot be used at checkout. Therefore if you do you may get an error code.