Update Credit card info in my account or on an order.
You can update your credit card information in your online account at any time. You can also update your credit card information on all your pre-orders up to 5 days before the order ships from our warehouse. If you would like to take advantage of our Priority Pre-order service then we suggest that you update your credit card information in your account at least 24 hours prior to the pre-order event to insure a speedy checkout.
Sign into your online account here and then select the ‘Update Credit Card’ button in your Update Account Information area. Update your credit card information and then select the ‘Update Account’ button to proceed to the next screen. This screen will show any standing pre-orders that can be updated with your new credit card information. (If you do not have any pre-orders, then the next screen will just confirm that you have updated your information.)
Customers can alter information on their pre-orders up to 5 days prior to the item leaving our warehouse.
If the pre-order or in-stock item order that you wish to update displays a message ‘Item shipping soon. Order can not be updated. Please contact’, then your order is currently processing and you will need to contact us as soon as possible by phone at (800) 474-3746 from within the USA and (805) 214-2100 ext. 2 from outside of the USA. You can also contact us by e-mail, however this may delay the credit card update of your order, possibly causing it to be canceled.
Please note: For Fraud Protection purposes, the credit card registered in the user account must belong to the user account holder. If you need to use a 2nd party credit card and also a second party billing / shipping address, we suggest that you have the second party create their own online user account and order the product for you.