Need More Help During Spooktacular?

Part of the fun of Spooktacular is the uncertainty and wackyness that ensues, along with the community bonds it helps form with your fellow collectors! However, we are always here for you if you have more questions about specific Spooky Specials, or notice any potential issues with your orders. We strongly encourage you to contact our friendly and helpful Customer Service department in these instances, and please include as much detail as possible (account name, specific order numbers, screen-caps, etc) when doing so. Contact information:

Online Live Help: We have Customer Service reps available for online live help during business hours (Monday – Friday, 8:30am – 5:30pm PT). When this service is available, you will see a small ‘Live Help’ box at the top of our homepage at Simply click on that box and follow the instructions to begin your live chat. You can also request a phone call via this service.

By Phone: Within the U.S. call 1-800-474-3746 during business hours, Monday – Friday, 8:30am – 5:30pm (Pacific Time). If you are calling from outside the U.S. you can dial +1-805-214-2100, extension 2. (International calling rates apply.)

E-Mail: If you have a question that isn’t as time sensitive, please fill out our Customer Service Request form, located here, and your e-mail will be answered in the order received.