Cancellation Fees and Non-refundable Deposits
Below is a list of non-refundable deposits and cancellation fees that may be applicable on your order.
NON-REFUNDABLE DEPOSITS (NRD)
Some of our products will require a non-refundable deposit (NRD) to secure your pre-order through the production process. This non-refundable deposit as well as the amount required will be clearly stated on the product’s web page and you will be asked to confirm your understanding of this fee prior to check out. Please expect to have the deposit charged to your card within 24 hours of placing your pre-order for the item.
FLEXPAY ITEM CANCELLATION FEES
Due to the increased administrative costs of the Flex Pay option, Sideshow will charge Flex Pay customers a cancellation fee when a flex pay order is canceled by the customer or by Sideshow (due to a credit card decline, incomplete shipping info, etc.).
- Fee chart
The fee will be $20.00 for cancellations occurring 48 hours after order placement up until the first payment date, $40.00 for cancellations occurring after the first payment and before the second payment date, and $60.00 for cancellations occurring after the second payment and before the third payment date. (The fees are based on a average three payment plan of $199 or more, but fees may increase with number of payments.) If the item’s cost is less then $199, the cancellation fees will be reduced in proportion to the item’s SRP.
Payment plans with Non-refundable Deposits (NRD)
If an item requires a non-refundable deposit combined with a payment plan, then the NRD will take the place of the cancellation fee schedule listed above.
When fees are charged
The cancellation fee will be charged directly to the customer’s credit card within five business days after the order cancellation.
Card disputes /charge backs
By choosing the Flex Pay option when placing your order, you will be agreeing to pay any applicable cancellation fee. This is clearly noted on the item’s ordering page as well as during check out. We strongly suggest that you read the terms before agreeing to the contract. Non-payment of cancellation fees will result in the suspension of your online account until any outstanding cancellation fees are paid in full. Credit card companies submitting charge back disputes on behalf of a Flex Pay collector, will be given a copy of the legal agreement that they entered into, resulting in a dismissal of the dispute. All accounts that have submitted charge backs are temporarily disabled, in order to avoid further billing and shipping issues, while charge disputes are being resolved.
LATE PRE-ORDER CANCELLATION FEES
Customers who have a pre-orderwith us are contacted via e-mail with our ‘Estimated Item Arrival’ notice approximately 14-21 days prior to their pre-ordered items arriving at our warehouse. If you no longer wish to receive your order, we ask that you please cancel it as soon as possible, either through your Online User Account or via phone at 1-855-SIDESHOW in the US or (805) 214-2100 ext. 2 outside the US. There is generally no cancellation penalty for pre-orders canceled during this time frame except for orders that have a non-refundable deposit attached to them.
If you would like to cancel your order but have already received the ‘Processing Alert’ e-mail, notifying you that we will be charging your card within 24 hours for your order, then you must call us immediately to cancel: (800) 474-3746 in the US or (805) 214-2100 ext. 2 outside the US.
Please do not request to cancel your order via e-mail after you have received our ‘Processing Alert’ notification because your package may ship prior to your e-mail request being processed through our system. If you do not cancel your order with us before your order begins the shipping process, then you will be responsible for any and all shipping fees or package return fees. Click here for detailed information.
LATE IN-STOCK ORDER CANCELLATION FEES
If you have placed an order with us for IN-STOCK items and wish to cancel it, then you must call us directly at 1-855-SIDESHOW in the US or (805) 214-2100 ext. 2 outside the US. IN-STOCK items usually ship out within 24 hours of placing your order with us, thus your item may already be in route to you.
If you do not contact us in time or if you attempt to cancel an IN-STOCK item via e-mail causing a delay in the cancellation, and your order ships, then you will be responsible for any and all shipping fees or package return fees. Click here for detailed information.
EXTREME LIMITED EDITION ITEM CANCELLATION FEES
Due to the increased administrative and production costs of our unique collectibles, items that are extremely limited will have a cancellation fee of $25.00. With these items, a cancellation fee warning will be displayed to you on the item’s ordering page as well as during the check out procedure.