Can’t Remember Password / User Name
If you have an Online User Account and cannot remember your password or username, you can request an temporary one from our automated system here. Our system will verify that the address that you give to us matches the one within your account. If the e-mail addresses match, then your username and a temporary password will be sent to that e-mail address. Please make sure you set SPAM blocking software to receive correspondence from this SEND ONLY address of firstname.lastname@example.org
You should receive an e-mail almost instantaneously from our system. If you do not, then you have most likely switched e-mail addresses since beginning your account with us and your e-mail is being sent to an old address. If this is the case please use our Customer Service Form to contact us for assistance. Select the radio dial marked “Password Help” and then follow the instructions.
We strongly suggest that you update your temporary password as soon as possible for security purposes and erase the e-mail containing this information from your e-mail progam!