Comic-Con Sideshow Exclusives FAQs
Product available to Customers
Placing an Order
- How do I place an order?
- How will the Exclusives be available to customers?
- Are Comic-Con Exclusives open to both international and U.S. collectors?
- How can I pay for my exclusives?
- Can I order multiples of the exclusives?
- Why is your site telling me I have already purchased this item?
- I have a coupon / Sideshow Rewards points. Can I use it on these items?
- Will FLEXPay be made available for any of the Comic-Con Exclusives?
About Invoice and delivery
- When will my credit card be charged for the item(s)? Will I need to pay taxes?
- What happens if my credit card declines?
- Will I be charged taxes, customs duties and/or Import Fees?
- When will my order ship?
- How will my order be shipped? (Box and carrier)
- Where will it be shipped from?
- Can my orders be combined, so the items ship together?
- I'm attending Comic-Con. Can I delay the shipment of my Comic-Con Exclusive(s)?
When Con Exclusives Sell Out
- The pre-order page says sold out and is offering a Wait List?
- How do I sign up for the exclusive Wait List?
- Is the Wait List open to both international and U.S. collectors?
- How do I know that you received my Wait List reservation?
- Can you tell me where I am on the Wait List?
- If my order is canceled, will I automatically qualify first for the Wait List?
- Where does product come from to fulfill the Wait List?
- At what point do we presume we will not have our reservations recalled from the Wait List?
Will the items be available to international as well as U.S. collectors?
Comic-Con Exclusives will be available for order to both U.S. based and international collectors, while supplies last.
Will the items be available through International Distributors?
A portion of the Comic-Con exclusives MAY be available through international distributors. You will need to check with your local shop for their availability. The Comic-Con Exclusives are only available for purchase within the U.S. through SideshowCollectibles.com.
PLACING AN ORDER
How do I place an order?
There is an order schedule posted on our 2012 Comic-Con Page. Visit our site on the specified dates to place your order for each exclusive.
How will Comic-Con Exclusives be made available to customers?
All of our Con Exclusives will be available to order through SideshowCollectibles.com on the specified dates and times listed on the 2012 Comic-Con Page. At the time orders begins, you can place your order via our online system or by phone at (855) SIDESHOW.
Are Comic-Con Exclusives open to both international and U.S. collectors?
Yes, Comic-Con Exclusives are open to both U.S. as well as international customers, while supplies last.
How can I pay for my exclusives?
You will need to reserve an item with a credit card, in your own name, such as Visa, MasterCard, Discover Card or American Express. A credit card for the final sale would be preferred as it insures quick processing and delivery. If you would like to use a money order (in U.S. funds) as final payment, we must receive it by July 6th, 2012. If you choose to pay by money order, you must first contact us so that we can give you the final order total, which will include the shipping cost and any applicable taxes (import fees charged by your government are not included). Please remember that if you are a resident of California and your order is shipping to a California address, then 7.25% CA state and city sales tax applies to your order. International residents will be responsible to pay all applicable import fees & taxes to your government's customs office. Import fees are NOT included in the final cost. Payment must be accompanied with your complete contact information (name and address) and order number. Click here to reach our Customer Service Department for further assistance.
Can I order multiples of the exclusives?
You will only be allowed to purchase one (1) of each exclusive item. (1 per customer, household, credit card, user account and/or billing/shipping address. All phone orders and online orders will be compared, and multiple orders for the same items will be automatically canceled without further notification. Any customers placing orders through multiple accounts will have excess orders canceled at the time of processing without notification.
Your site is telling me I have already purchased this item. What is going on?
The exclusive items have a limit of one (1) piece per product line, per customer. If you are receiving this message then you have already ordered your limit of this item, or someone who shares your credit card, billing address, shipping address, or e-mail address has already placed an order for the item. Please contact our Customer Service Department if you have any questions.
I have a coupon / Sideshow Rewards points. Can I use it on these items?
Due to the unique and limited nature of these items, coupons, Gift Cards, and Sideshow Rewards points cannot be redeemed on any Comic-Con Exclusives. If the system does allow a coupon / Sideshow Rewards or any other discount, please note that any discount will be removed prior to processing your order. (Please be assured that Reward Points will still be EARNED for all orders.)
Will FLEXPay be made available for any of the Comic-Con Exclusives?
FLEXPay may be made available to select on Comic-Con exclusives. If FLEXPay is available, you will see a payment plan option presented during the ordering event for that item. For these select exclusives, collectors will have the choice of using a FLEXPay option. FLEXPay allows collectors to make affordable monthly payments on a pre-set schedule, rather than all in one payment. Please note: If you choose this option and then decide to cancel your FLEXPay order, you will be charged a cancellation fee. (Cancellation fees do not apply to single-payment pre-orders.) Terms and conditions apply when using FLEXPay. For complete details about FLEXPay [Click Here]
INVOICE AND DELIVERY
When will my credit card be charged for the item(s)?
Your card will be charged for the item(s) between July 3rd - 6th, 2012. You will be e-mailed an invoice once the order has been processed.
Will I be charged taxes, customs duties, and/or Import Fees?
Please expect to have 7.25% CA state and city sales tax included in the final price IF you are having your collectible shipped to a California address. International customers should expect to pay applicable import fees & taxes to the carrier directly either upon shipment or via a bill afterwards. Import fees & taxes are NOT included in your order costs. Specific shipping fees are NOT included in the price that appears on your Order Confirmation screen or e-mail. Please contact our Customer Service Department for a more accurate shipping quote.
What happens if my credit card declines?
If your payment method declines, you will be contacted via e-mail and have only two (2) days (48 hours) to contact us, during our business hours Monday through Friday, with another form of payment. If we do not receive another payment method within that time, your order will be canceled without further notice and your item(s) will be offered to a Wait List member. However the courtesy payment replacement window does not guarantee that stock will be available to you when a second valid card is provided. We will not be responsible for non-receipt of decline notices due to multiple e-mail addresses that you have given to us, invalid e-mail addresses, or delays / spam blocks from your server/host/personal computer.
When will my Comic-Con Exclusive order ship?
U.S. and International In-Stock orders will begin shipping on approximately 24 to 48 hours after an order has been placed unless otherwise indicated on the Comic-Con Exclusives sell page. Please allow up to 14 business days for delivery. You will receive tracking information via e-mail once the item has left our warehouse, which allows you to track your shipment to your home. Please note: If you choose to purchase your Exclusive(s) using our FLEXPay option, your item(s) will not ship until after all payments have been processed.
How will my order be shipped?
If you are a U.S.-based customer, your order will ship via FedEx or UPS, depending on your preference. If you are a International customer, your order will ship via FedEx International. Items will ship in brown cardboard boxes. If multiple Con Exclusives are ordered, then please expect them to ship separately.
Where will it be shipped from?
All U.S. and International, including EU, orders will ship from the U.S. warehouse.
Can my orders be combined, so the items ship together?
Unfortunately, we cannot consolidate any Comic-Con exclusive items together due to the method of ordering and shipment.
I'm attending Comic-Con. Can I delay the shipment of my Comic-Con Exclusive(s)?
If you need to delay the delivery of your In-Stock Exclusive(s) order because you will be attending the convention please contact our customer service department to speak to one of our CS Representatives about delaying the shipment of your order. Please contact us at firstname.lastname@example.org or by phone 855-SIDESHOW within the US or 1-805-214-2157 if you are outside the US. Please note: shipment of In-Stock Comic-Con Exclusives can only be delayed until July 13, 2012.
WHEN CON EXCLUSIVES SELL OUT
I have gone to the ordering page but the listing says sold out?
If the page is marked as sold out, then the Comic-Con Exclusive is completely reserved. We may be taking a Wait List, so that we can offer product that returns back to inventory, from credit card declines, cancellations, to collectors who missed the initial opportunity to purchase an item. If there is a Wait List open, we suggest signing up as soon as possible, as reservations are fulfilled on a first come, first served basis.
How do I sign up for the exclusive Wait List?
When the a Comic-Con Exclusive sells through, you will see the page change to accept a Wait List reservation. Click on the red Wait List button and proceed as you would in placing an order; however you are only placing a reservation for any items in your cart. Remember, this is not a guaranteed order. Once your Wait List reservation is placed, you will receive a confirmation number (both on screen and in an e-mail) that begins with a W instead of a T, such as W123456. Wait lists are fulfilled on a first-come, first-served basis. If any product should become available you will receive e-mail notification. For more information on Wait Lists, click here.
Is the Wait List open to both International and U.S. collectors?
Yes, the Wait List is open to both U.S. as well as International customers who did not yet purchase the exclusive product.
How do I know that you received my Wait List reservation?
Your screen and e-mail confirmation (with W confirmation number) are proof that we did receive your request. You can also view your W reservation in the order history area of your online user account.
Can you tell me where I am on the Wait List?
Unfortunately, we cannot tell you your place in line on the Wait List, as this is only relevant to the amount of product that becomes available through cancellations and declines. Your W confirmation number is also not an indication of where you are located on any Wait List, as numbers are assigned in order for every purchase on our site, including all Wait List requests.
Where does product come from to fulfill the Wait List?
Wait List product comes from canceled orders, credit card declines, and double-booked orders that violate our item order restrictions.
At what point do we presume we will not have our reservations recalled from the Wait List?
We will begin recalling Wait Lists throughout the months of July and August, should any items remain. Please expect most items to be filled to the Wait List up to 30 days after Comic-Con Exclusive orders began. It is possible that Wait Lists will remain open for up to a year to account for manual inventory discoveries in our warehouse.
Why on earth would you make Comic-Con Exclusives?
Please remember that most of the items Sideshow Collectibles produces are limited in number so exclusivity is really not a new challenge for our collectors. The tradition of offering exclusives is not limited only to this convention nor to Sideshow's participation. The tradition of Comic-Con exclusive items and the event itself has become a significant part of the collectibles industry and community, which Sideshow Collectibles supports through our appearance and our Con Exclusive program.
What are the exclusives?
Sideshow Collectibles is currently offering four (4) Comic-Con Exclusives for 2012, representing a few of our many popular licenses. Please visit our 2012 Comic-Con page for a list and order dates for each!
When do they go on sale
The Sideshow Comic-Con Exclusives will be offered for order at the beginning of July. A schedule of order dates has been made available to collectors through our 2012 Comic-Con page.
Are these pieces numbered?
1:6th Scale / 12-inch and smaller figures are not numbered. Polystone items are generally, but not always, numbered with the specific edition number on the bottom of their display bases.
I want a specific edition number. How can I get it?
We do not guarantee that customers will receive specific edition numbers. The edition numbers are sent from our warehouse at random. We will NOT exchange higher edition numbered pieces for lower numbered items, so please do not ask.
What are the edition sizes and what kind of accessories do they come with?
Please check the order pages for each item when posted for all the details, including edition sizes and accessory lists.