It is in everyone’s best interest to understand any charges that may be incurred with your shipment
Therefore we are always available to provide you with a shipping quote prior to shipping the order to you. International customers are strongly encouraged to get a ship quote and to contact their customs office for a quote on VAT or import fees on their order. This way we can avoid abandonment issues at Customs, loss of funds to both Sideshow and the collector, and unnecessary interruption of online account service. If your account has a history of refused shipments for orders, Sideshow Collectibles reserves the right to terminate your user account and refuse future service.
U.S. Customer who refuses proper shipment:
If you are a U.S. customer whose package was processed and shipped correctly but you refuse it upon delivery, you will be responsible for the shipping charges of the item’s return. You will be refunded back the item’s original cost and taxes (if applicable) less the return shipping fees.
International Customer who refuses proper shipment:
If you are an international customer who refuses to make prompt delivery arrangements with the carrier for a properly shipped package, which results in it being returned or if you abandon it with the carrier/customs for any reason, then you will still be responsible for VAT/import fees plus return shipping costs or abandonment fees. This will be deducted from your refund of the item price and the difference will be credited back to you. If the costs are more than your product credit on file, Sideshow may bill you for the balance.
If Sideshow ships the package incorrectly.
If Sideshow Collectibles has mistakenly charged and shipped an order that you have already canceled, we ask that you alert us via phone (800) 474-3746 (Int’l-805-214-2134) or via e-mail through returns@SideshowCollectibles.com. We may instruct you to refuse shipment prior to delivery or if it has arrived we will assist you to return the item and receive a refund once the item arrives back into our warehouse.