If you have an Online User Account and cannot remember your password or username, you can request an temporary one from our automated system here. Our system will verify that the address that you give to us matches the one within your account. If the e-mail addresses match, then your username and a temporary password will be sent to that e-mail address. Please note that this system will provide you with your established username and a new, temporary password. If you use this system to retrieve your Username only, the system will still reassign you a new password, overwriting your existing password.
You should receive an e-mail almost instantaneously from our system. If you do not, then you have most likely switched e-mail addresses since beginning your account with us and your e-mail is being sent to an old address. If this is the case please use our Customer Service Form to contact us for assistance.
We strongly suggest that you update your temporary password to something you can remember as soon as possible for security purposes and erase the e-mail containing this information from your e-mail progam!
This process is automated and will send the new password to the address that YOU registered in your online User Account. If you did not receive the e-mail then it is being blocked by your host service/SPAM filters or you are checking the wrong e-mail account for the correspondence. Please make sure you set SPAM blocking software to receive correspondence from this SEND ONLY address of firstname.lastname@example.org.